Shipping policy

🚚 Shipping Policy
Last updated: 28-Feb-2026

Thank you for shopping with MuscleGrid Industries HK Limited. Please read this shipping policy carefully before placing an order.

1. Shipping Locations

We ship across India and select international destinations.

All products are dispatched from international fulfillment centers, including but not limited to China and Hong Kong.

2. Shipping Timeframes

Estimated delivery time:

  • India: 7–15 business days

  • International: 7–20 business days (depending on destination)

Delivery timelines are estimates and may vary due to:

  • Customs clearance procedures

  • Courier delays

  • Weather conditions or force majeure events

  • Local logistics constraints

Delays caused by the above factors are outside our control.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout

  • Certain products may include free shipping

4. Delivered Duty Paid (DDP)

Most shipments are sent under Delivered Duty Paid (DDP) terms:

  • Customs duties and import taxes are prepaid by us

  • Customers are not required to pay additional import charges under normal circumstances

⚠️ In rare cases, customs authorities may request additional documentation or verification from the customer.

5. Order Processing & Dispatch

  • Orders are processed after successful payment confirmation

  • Products undergo standard quality checks before dispatch

  • Once shipped, tracking details will be provided via email or SMS

6. Tracking Information

  • Tracking details are shared once the order is dispatched

  • Tracking updates may take 24–48 hours to activate

  • Customers are responsible for monitoring shipment progress

7. Delivery & Customer Responsibility

Address Accuracy

  • Customers must provide complete and accurate shipping details at checkout

  • We are not responsible for delivery issues caused by incorrect or incomplete addresses

Delivery Acceptance

  • Successful delivery at the provided address will be considered customer acceptance of the shipment

8. Inspection & Reporting Requirement (CRITICAL)

Customers must:

  • Inspect the package immediately upon delivery

  • Report any issues within 48 hours of delivery

  • Provide clear photo/video evidence

⚠️ Unboxing Video Requirement:

  • Customers are strongly advised to record a continuous unboxing video from package opening to product inspection

  • Claims of damage, missing items, or defects without verifiable video evidence may not be accepted

9. Transit Risk & Liability

  • All shipments are handled by third-party courier partners

  • While we ensure proper packaging and dispatch condition, risk during transit is carried by logistics providers

If damage occurs during transit:

  • Claims will be evaluated based on evidence

  • Resolution may depend on courier investigation and approval

10. Damage Due to External Factors

We are not liable for damage caused by:

  • Moisture or water exposure

  • Improper handling after delivery

  • Environmental conditions at the delivery location

  • Incorrect installation or usage

11. Delayed, Lost, or Stuck Shipments

If your shipment is significantly delayed:

⚠️ Resolution timelines depend on the logistics provider.

12. Refused or Undeliverable Orders

  • Orders refused at delivery will not be eligible for refund

  • Orders returned due to failed delivery attempts or incorrect address may incur additional charges

13. Contact Us

For shipping-related queries:

📧 china@musclegrid.in
📞 +91 9999036254

MuscleGrid Industries HK Limited